Agenda item

To review the quarter 4 Corporate performance report (to follow).

This report reviewed and commented on the delivery against the quarter 4 milestones specifically the projects that highlighted exceptions, which was determined by a red status. There were more ‘reds’ than in previous quarters but the reasons for the red status were referenced. The focus on the red status was where there had been missed targets on key milestones, a key issue of resolution or KPIs had missed targets. These had been reviewed in detail at the recent Stronger Council Select Committee. The majority of cases would be re-baselined to achieve a green status and the reasons for this would be referenced. The quarter 4 KPIs had been unavailable because of the timing of the reporting period and these would be available in the minutes. Also, People KPIs were in their infancy. Staff turnover had increased mainly because of the ICT restructure.

Councillor D Dorrell queried the re-baselining of project milestones and that better descriptions would be helpful. He wanted to know what would be carried over into 2021/22 where delivery had been intended for 2020/21. L Wade, Strategy, Delivery and Performance Service Director, replied that she would supply this information, which was to be included in the minutes.

Councillor D Wixley was worried by the high staff turnover and asked if the Council had a process of interviewing staff when they left, as there was a concern about efficiency when losing experienced people. The Strategy, Delivery and Performance Service Director replied that the ICT restructure had involved new roles and not all staff had been successful at interview. The Council did hold exit interviews and collated information on this. Also, the Senior Leadership Team looked at employee feedback on a quarterly basis.

Councillor J H Whitehouse asked where the project to create vibrant high streets and town centres had got to? The Strategy, Delivery and Performance Service Director advised that progress on this was reported to the Stronger Place Select Committee.

Councillor S Murray highlighted that a more detailed report had been reviewed by Stronger Council Select Committee on 13 April 2021 and that the meeting could be viewed on the webcast.

Resolved:

(1)          That the Committee reviewed the quarter 4 performance report;

(2)          That the updated quarter 4 KPI performance reporting be included in the minutes (see attached); and

(3)          That information on the re-baselining of project milestones that would be carried over into 2021/22 where delivery had been intended for 2020/21, be provided in the minutes (see Post Meeting update below).

(Post meeting update: Re-baselining of project milestones carried over into 2021/22:

Projects from FY20-21 rolling over to FY21-22