Agenda item

(Director of Governance) to consider the attached report.

Mr Maddock introduced the report on the quarter 2 performance of the Key Performance Indicators for 2016/17. The report included the performance results for the end of quarter 2 in respect of the KPIs falling within the Resources Select Committee’s area of responsibility for 2016/17.

The overall position for all thirty-seven KPIs at the end of the Quarter 2 was as follows:

(a)       28 (76%) indicators achieved target;

(b)       9 (24%) indicators did not achieve target, although

(c)       2 (22%) of these indicators performed within the agreed tolerance for the indicator.

(d)       31(84%) of indicators are currently anticipated to achieve year-end target and a further 4 (11%) are uncertain whether they would achieve year-end target.

Resources Select Committee indicators – nine of the Key Performance Indicators fell within the Resources Select Committee’s areas of responsibility. The overall position with regard to the achievement of target performance at Q2 for these nine indicators was as follows:

(a)    6  (67%) indicators achieved target;

(b)    3  (33%) indicators did not achieve target, however 2 (22%) indicators performed within the agreed tolerance for the indicator;

(d)    8  (89%) of indicators are currently anticipated to achieve year-end target and a further 1 (11%) is uncertain whether it will be achieve year-end target.

The Committee noted that RES006 – on average how many days did it take us to process notices of a change in benefit claimant’s circumstances – was the only indicator in the red. Councillor Kane noted that the target figures had been changed from 10 to 6 and had now failed to meet that target. Mr Maddock replied that traditionally this indicator had a good third and fourth quarter when the figures resolve themselves for the year. It will achieve its target by the end of the fourth quarter.

Councillor Kane asked if the target for each quarter should be adjusted to make them more realistic. Mr Maddock said that the reduction to 6 was probably an attempt to do just this.

RES001 – How many working days did we lose due to sickness absences – Councillor Patel asked what had changed to enable us to meet the target this year. Ms Maginnis said that HR had put in a lot of work with managers and now had an automated system of reporting to line managers if their staff had hit their maximum target absence date.

RES009 – are customer needs being met by the Corporate Website being available – Councillor Kane asked if the current problems with the Modern.Gov system had been rectified. The Senior Democratic Services Officer informed the Committee that just that afternoon most of the system had come back and working and officers were in the process of updating the database with agendas and minutes that had not been published recently and checking that everything was working properly.

Councillor Sartin said that this indicator ‘inferred’ the satisfaction of customers; was there no better way to measure this other than inferring. Councillor Kane said this could be inferred by lack of complaints.

RESOLVED:

That the Quarter 2 performance indicator for the Key Performance Indicators that fell within it area of responsibility be noted.