Agenda item

(Director of Governance) To consider the attached report (FPM-001-2016/17).

The Director of Resources presented a report on the outturn performance for the Key Performance Indicators adopted for 2015/16.

The Director of Resources advised that the Council was required to make arrangements to secure continuous improvement in the way in which its functions and services were exercised, whilst having regard to a combination of economy, efficiency and effectiveness. As part of the duty to secure continuous improvement, a range of Key Performance Indicators (KPI) relevant to the Council’s service priorities and key objectives were adopted each year and the performance was reviewed on a quarterly basis.

A range of thirty-six Key Performance Indicators (KPI) had been adopted for 2015/16 in March 2015 and the KPIs were important to the improvement of the Council’s services, comprised a combination of former statutory indicators and locally determined performance measures. The aim of the KPIs was to direct improvement towards services, the national priorities and local challenges arising from the social, economic and environmental context of the District.Progress in respect to all of the KPIs was reviewed by Management Board and Overview and Scrutiny at the conclusion of each quarter and service Directors reviewed the KPI performance with the relevant Portfolio Holder(s) on an on-going basis throughout the year. The Select Committees were each responsible for the review of quarterly performance against specific KPIs within their areas of responsibility.

The position with regard to the achievement of target performance for the KPIs at the end of the year (31 March 2016) was as follows:

(a)          27 (75%) indicators achieved the cumulative end of year target;

(b)          9 (25%) indicators had not achieve the cumulative end of year target; and

(c)          1 (3%) of those KPIs had performed within the agreed tolerance for the indicator.

The outturn performance against the indicator set for 2015/16 had been slightly better than last year when 26 (72%) of the 36 indicators achieved the target.

The Director of Resources advised that KPI RES001, Sickness Absence had not achieved the year-end target but had improved by a day compared to the previous year.

Councillor G Mohindra advised that he was concerned about the KPI GOV007, Appeals – officers, which required improvement.

RESOLVED:

(1)          That the Committee noted the Quarter 4 performance for the Key Performance Indicators adopted for 2015/16.

Reasons for Decision:

The KPIs provided an opportunity for the Council to focus attention on how specific areas for improvement would be addressed, and how opportunities would be exploited and better outcomes delivered. It was important that relevant performance management processes were in place to review and monitor performance against the key objectives, to ensure their continued achievability and relevance, and to identify proposals for appropriate corrective action in areas of slippage or under performance.

Other Options Considered and Rejected:

No other options were appropriate in this respect. Failure to review and monitor performance could mean that opportunities for improvement were lost and might of had a negative implications for judgements made about the progress of the Council.