Agenda and minutes

(a)          This meeting is to be webcast;

(b)        Members are reminded of the need to activate their microphones before speaking; and

(c)        the Chairman will read the following announcement:

“I would like to remind everyone present that this meeting will be broadcast live to the Internet and will be capable of subsequent repeated viewing, with copies of the recording being made available for those that request it.

By being present at this meeting, it is likely that the recording cameras will capture your image and this will result in your image becoming part of the broadcast.

You should be aware that this may infringe your human and data protection rights. If you have any concerns then please speak to the Webcasting Officer.

Please could I also remind Members to activate their microphones before speaking.”

The Chairman reminded everyone present that the meeting would be broadcast live to the Internet and that the Council had adopted a protocol for the webcasting of its meetings.

(Director of Governance) To report the appointment of any substitute members for the meeting.

The Committee noted that Councillor A Lion would substitute for Councillor H Whitbread for this meeting.

(Director of Governance) To declare interests in any item on this agenda.

There were no declarations of interest pursuant to the Council’s Code of Member Conduct.

To confirm te minutes of the last meeting of the Committee held on 20 June 2019.

            Resolved:

That the minutes from the meeting held on 20 June 2019 be read and signed as a correct record by the Chairman.

To consider the attached report (FPM-003).

The Community and Partnership Services Director, J Chandler presented the Quarter 1 performance in relation to the Key Performance Indicators(KPI) & Work Programmes within the Corporate Plan. Several changes had been suggested by the Stronger Council Select Committee, who had reviewed the Corporate Plan Action Plan Year 2 on 9 July 2019.

The Community and Partnership Services Director advised that the Action Plan would continue to evolve and incorporate key milestones for annual measures, that would update members on the quarterly performance of the various work programmes.

The following updates were given:

·         1. Engaging with the changing needs of our customers - Increased Customer Satisfaction –  The overall target had been increased by the Stronger Council Select Committee to 75% and then to 80% by the O&S Committee.

·         6. Enabling communities to support themselves – Increase new leisure centre attendees year on year – The overall target for this KPI would be revised, and it was planned to include figures across a range of leisure activities including swimming, gym use etc. This was welcomed by the Committee.

·         7. Keeping the district safe – Community Safety Hub added value – To correct a typo from ‘disposables’ to ‘disposals’. The comments would also be updated to confirm that the two self generated actions had been completed and only two externally generated tasks were outstanding, and this was due to ongoing case investigations with Essex Police. Hence, there would be cases going forward across quarters, where ongoing investigations were taking place.

·         18. Working with commercial partners to add value for our customers – Partnership Working – The Stronger Council Select Committee agreed to remove this KPI, in favour of a new measure for the savings produced from shared service partnership working.

The Committee were concerned whether the KPIs were focused on the correct measures and whether the residents would think that they were also important. The Community and Partnership Service Director advised that performance reporting had undergone a transformation and reduction in the amount of KPIs that the Council was now measuring, and she would take these comments back to the Officers working group to discuss.

The Committee commented that it was important to have targets in place and although more information needed to be included in the Comments section they were happy with the new format. The Community and Partnership Services Director advised that with the milestones, further narrative being included, and the reporting cycles be considered, members would be presented with real time information on the Performance Reports.

            RESOLVED:

That the Committee noted the Quarter 1 performance in relation to the key Performance Indicators & Work Programmes within the Corporate Plan.

Section 100B(4)(b) of the Local Government Act 1972, requires that the permission of the Chairman be obtained, after prior notice to the Chief Executive, before urgent business not specified in the agenda (including a supplementary agenda of which the statutory period of notice has been given) may be transacted.

It was noted that there was no urgent business for consideration by the Committee.